Our Report Card

Connecticut Children’s Medical Center is dedicated to providing the highest quality care in the safest manner to our pediatric patients. We collaborate with healthcare professionals across the hospital on a many quality and improvement projects that are leading to better outcomes for our patients and supporting our efforts in making Connecticut’s Children the healthiest in the country.

Asthma Length of Stay

Why is this measured? Asthma is the most common chronic disease in children and a major cause of morbidity. There are means to prevent attacks among children with asthma through use of relievers and corticosteroids and detailed home management plans of care.

What does this mean? By implementing these standards we are improving the care for children with asthma across Connecticut and decreasing their length of stay (LOS) in the hospital.

Improving care: Our physicians, nurses and respiratory therapists understand the importance of following national standards; we collect and review this data monthly.

About the graph: The data shows the decrease in length of stay for patients who are admitted into the hospital for treatment of asthma. This shows that we have improved the care and stabilized our patients so they are able to go home sooner.



Hospital Infections

Why is this measured? Some children need special procedures or devices that make them more likely to get an infection while in the hospital. When children get infections this may lead to a longer hospital stay or develop other health problems.

What does this mean? We track the number of infections that children get in the hospital.  The graphs below reflect the number of hospital acquired infections and show that Connecticut Children’s rates are very low. This is the result of our efforts to control the incidence of hospital acquired infections. Babies and children with fewer infections have better long-term outcomes and shorter lengths of stay.

Improving care: We teach our healthcare team how to keep children from getting infections in the hospital, with a focus on procedures and treatments where infections are most likely to occur. The data is shared with the staff across the hospital and serves as a reminder about the importance of following procedures that prevent the spread of infection. 

About the graph: The graphs reflect the number of infections in the pediatric intensive care unit (PICU), neonatal intensive care unit (NICU) and MS8 (hematology/oncology unit) per 1,000 line days.





Patient & Family Satisfaction

Why is this measured? We ask patients and families to tell us about the care they received at Connecticut Children’s. This shows us how we're doing and helps us make improvements. Our goal is for everyone to be happy with the care received at Connecticut Children’s.

What does this mean? Patients and families are asked several different questions on the Press Ganey survey. One example is "Overall, how would you rate the nursing care you received during your stay?"

Improving care: We want open, ongoing communication between patients, families and our staff. We want to know what they think and to share ideas for improving our care. Connecticut Children’s Family Advisory Board, made up of parents and hospital staff, talks about our care and things we can offer to make hospital and clinic visits easier for patients and families. We listen and learn from patient and family feedback, and make changes that will improve the services we provide.

About the graph: The graph shows the mean response rate of nursing care patients and families received at Connecticut Children’s from 2008-2011.




NICU Family Preparedness

Why is this measured? Infants who are cared for in the Neonatal Intensive Care Unit often have many special needs. It is important that families feel comfortable providing this specialized care before they go home.

What does this mean? Our NICU healthcare professionals work closely with each family to address their concerns in an effort to prepare them for infant care at home. The NICU team also follows up directly with phone calls to many of the families.

About the graph: Families are asked several different questions on the Press Ganey survey, including one about feeling prepared at discharge.




Emergency Department Length of Stay

Why is this measured? We measure a patient’s LOS in the emergency department (ED) to ensure quick and timely care.

What do this mean? The chart shows that patients in Connecticut Children’ ED are seen by a physician, treated and discharged in 2.5 hours or less. This does not include patients who are too sick or hurt to go home and must be admitted to the hospital.

Improving care: Connecticut Children's Medical Center is a Level 1 Pediatric Trauma Center with trauma surgeons and medical specialists available 24/7. Our patients have quick access to the experienced staff and care they need.

About the graph: Connecticut Children’s collects data on how long each patient is in the emergency department. This information is used to determine the percent of patients who can and do go home in 2.5 hours or less.



Hospital Mortality Rates

Why do we measure this? Deaths are an unfortunate reality in every pediatric hospital. It is important to compare mortality rates by taking into account the severity of a patient’s illness. This is done using the standardized mortality ratio.

What does this mean? A standardized mortality ratio is a tool for comparing mortality rates in a hospital relative to the degree of illness of the patients. A ratio greater than 1 indicates there are more deaths than expected based on their degree of illness. A ratio less than 1 shows there are fewer deaths than expected.

About the graph: The calculation of standardized mortality ratio uses a validated tool (PIM 2) to predict mortality for a group of patients. This prediction is then compared to the actual number of deaths. The data shows the standardized mortality rate for Connecticut Children’s as compared with other children's hospitals around the country that are part of the PHIS reference group.   




Antibiotics Before Surgery

Why is this measured? Infections after surgery can cause pain, longer hospital stays and other problems. Giving antibiotics before some surgeries can help prevent infections.

What does this mean? For surgeries where antibiotics should be given, the goal is to give them in the hour before surgery. We measure if antibiotics were given on time and if it was recorded in the patient's medical record.

Improving care: Connecticut Children’s teaches its physicians and staff about the importance of giving antibiotics before certain surgeries to prevent infections. This information is collected and reported monthly to our medical staff.

About the graph: The data shows the percent of times antibiotics were given within 60 minutes of surgery.