Physician Call Back Standards

Connecticut Children’s is committed to meeting the following standards regarding physician call back response:

  • Routine callbacks – we promise a call back to our referring providers by 5:30 pm the same day the call is received
  • Urgent callbacks – we promise to call back our referring providers within 15 minutes for urgent patient care issues
  • Diagnostic dilemma callbacks – we promise to call back our referring providers within 15 minutes for diagnostic dilemmas

We track our achievement quarterly.

We welcome your feedback. Please send an email to let us know how well we are meeting your physician call back needs.