Coronavirus Update: Visitor Restrictions and Info

We know that parents and families may have many questions regarding the coronavirus. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline.

COVID-19 Hotline: 833.226.2362

At Connecticut Children’s, the safety of our patients, patient families and team members is our number one priority. We continue to evolve our family-centered care efforts in response to the COVID-19 pandemic and are making decisions to ensure the safety of our families and team members.

Note: This information is current as of February 9, 2021. For the latest updates from Connecticut Children’s, visit For the latest public health information, visit and


We are screening visitors at all locations for possible COVID-19 exposure and symptoms, including a temperature check.

  • To save time, you can answer COVID-19 screening questions from home at
  • Visitors with a fever of 100.4 degrees or above will be asked to return home and contact their primary care provider.
  • Patients and visitors will receive a hospital-grade mask when entering our facilities. All visitors over the age of 2 are required to wear a mask. At this time, neck gaiters and bandanas are not considered an adequate face covering in the healthcare setting. 


  • Emergency Department: 1 parent/legal guardian/designated adult. No other visitors, including siblings, are permitted.
  • Inpatient: 2 parents/legal guardians/designated adults on MS6, MS7, MS8 and the PICU at the medical center and our inpatient unit at St. Mary’s. No other visitors, including siblings, are permitted on these floors.
  • NICU: 2 parents/legal guardians/designated adults may be in the hospital with one visiting at the bedside and the other remaining in the visitor lounge. NICU Sleep Rooms will be open 8 pm – 8 am for one parent/legal guardian/designated adult.
  • Surgery and Sedation: 2 parents/legal guardians/designated adults. No other visitors, including siblings, are permitted.
  • Outpatient: 1 parent/legal guardian/designated adult. No other visitors, including siblings, are permitted.
  • We now offer Video Visits for non-urgent outpatient appointments in most specialties, including primary care. Call your child’s doctor or specialty clinic to schedule a new Video Visit, or to see about changing an in-person visit to a Video Visit. Learn more at
  • If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are coming to Connecticut Children’s for care, please complete the COVID-19 screening questions at prior to arriving for your appointment.


  • We have temporarily stopped all nonessential vendor access, including food delivery from local restaurants, to inpatient rooms. There will be no community access to the United Technologies Family Resource Center. Volunteer programs are suspended at this time.
  • We are unable to accept in-person donations of toys or other items at the medical center. At this time, we can accept toy donations via our Wish List or monetary donations to support Connecticut Children’s Child & Family Support Services.

These restrictions are an important way for us to prevent the spread of coronavirus, and keep our patients and communities safe.

Your health is our top priority. We appreciate your understanding and cooperation during this time.


Why aren’t children allowed on inpatient floors or to accompany their sibling’s outpatient visit?

As the only health system in Connecticut dedicated exclusively to the care of children, we have a special responsibility to keep children healthy. This includes children who are the family members and friends of our patients.

COVID-19 can be hard to spot – especially in kids. In children, it often shows up as very mild symptoms, or no symptoms at all. This means a child may feel and act completely fine, but still spread the illness to others. By restricting children from visiting at this time, we can minimize the risk of infection for your child who is our patient, as well as your other children and family members. 

We know that this can be difficult. Thank you for helping us keep everyone safe.

When will the visitor restrictions be lifted?

We closely monitor the prevalence of COVID-19, flu and other respiratory viruses circulating in the community. We will lift visitation restrictions as soon as we safely can.


How can Connecticut Children’s families and visitors stop the spread of coronavirus?

  • Please do not visit patients if you are feeling sick.
  • Stay in the patient room as much as possible, and wear a mask any time you are outside the room. 
  • Wash your hands with soap and water or alcohol-based hand rub every time you walk into or out of a patient room.
  • If you are a rooming-in parent who is experiencing any cough, fever, sneezing, vomiting or diarrhea, please make alternate overnight plans. We will look forward to welcoming you back when you are feeling better.
  • If you are a parent or guardian who is sick and already here at Connecticut Children’s, please stay in the patient room, stay out of community spaces such as the family pantries, cafeteria, playroom and gift shop, and wear a mask as you exit the building.
  • Talk to your nurse or physician if you have any questions about preventing coronavirus.


Where can I find more information?

  • Questions or concerns about coronavirus and your family? Call Connecticut Children’s Pediatric COVID-19 Hotline at 833.226.2362. 
  • For the latest information about the coronavirus outbreak in Connecticut, call 211, text CTCOVID to 898211, or visit
  • Connecticut Children’s is working closely with the CDC, the nation’s leading public health institute. We recommend their website for the latest news and advice from public health experts:
  • Our experts share helpful answers and advice about coronavirus on the Connecticut Children’s blog, Growing Healthy. Check out all of our COVID-19 posts.

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