Coronavirus Update: Visitor Restrictions and Info

We know that parents and families may have many questions regarding the coronavirus. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline.

COVID-19 Hotline: 833.226.2362

At Connecticut Children’s, the safety of our patients, patient families and team members is our number one priority. We continue to evolve our family-centered care efforts in response to the COVID-19 pandemic and are making decisions to ensure the safety of our families and team members.

Note: This information is current as of June 29, 2020. For the latest updates from Connecticut Children’s, visit connecticutchildrens.org/coronavirus. For the latest public health information, visit cdc.gov/coronavirus and ct.gov/coronavirus.

VISITOR RESTRICTIONS ARE IN EFFECT AT ALL LOCATIONS

We are screening visitors at all locations for possible exposure and symptoms, including a temperature check. Visitors with a fever of 100.4 degrees or above will be asked to return home and contact their primary care provider. Additionally, visitors over the age of 2 are required to wear a mask. 

  • Emergency Department: Two parents/legal guardians/designated adults are permitted in the ED. No other visitors, including siblings, are permitted.
  • Inpatient: Two parents/legal guardians/designated adults are permitted on inpatient floors (MS6, MS7, MS8 and PICU). No other visitors, including siblings, are permitted on these floors. Only one parent/legal guardian/designated adult is permitted to stay overnight.
  • NICU: Two parents/legal guardians/designated adults may be in the hospital with one visiting at the bedside and the other remaining in the visitor lounge. NICU Sleep Rooms will be open 8 pm – 8 am for one parent/legal guardian/designated adult.
  • Surgery: Two parents/legal guardians/designated adults are permitted. No other visitors, including siblings, are permitted.
  • Outpatient: Only one parent/legal guardian/designated adult is allowed to accompany a child. No other visitors, including siblings, are permitted.
  • We now offer Video Visits for non-urgent outpatient appointments in most specialties, including primary care. Call your child’s doctor or specialty clinic to schedule a new Video Visit, or to see about changing an in-person visit to a Video Visit. Learn more at connecticutchildrens.org/virtualhealth.
  • If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are coming to Connecticut Children’s for care, please call your provider about any possible exposure or symptoms prior to arriving for your appointment.

Additionally:

  • We have temporarily stopped all nonessential vendor access, including food delivery, to inpatient rooms. There will be no community access to the United Technologies Family Resource Center. Volunteer programs are suspended at this time.
  • With the exception of cloth masks, we are not currently accepting toy or handmade donations at our 282 Washington Street location. If you wish to donate homemade cloth masks for patient and family use only, please deliver them inside a plastic bag to the security desk at the first floor entrance. We will launder and distribute them.

These restrictions are an important way for us to prevent the spread of coronavirus, and keep our patients and communities safe.

Your health is our top priority. We appreciate your understanding and cooperation during this time.

VISITOR RESTRICTION FAQs

Why aren’t children allowed on inpatient floors or to accompany their sibling’s outpatient visit?

Children are much more likely to be carriers of respiratory virus due to their less-than-perfect hygiene practices and close proximity to others who may be sick. 

My child is not sick. Why is he/she not allowed to visit?

As the only health system in Connecticut dedicated exclusively to the care of children, we have a special responsibility to keep children healthy. This includes children who are the family members and friends of our patients. Some infections – including flu and respiratory illnesses – can be contagious for a day (or more) before they show symptoms. This means your child may feel and act completely fine, but still spread the illness to others. By restricting children from visiting at this time, we can minimize the risk of infection for your child who is our patient, as well as your other children and family members.

When will the visitation restrictions be lifted?

We closely monitor the prevalence of flu and other respiratory viruses circulating in the community. We will lift visitation restrictions as soon as we safely can.

VISITOR TIPS

How can Connecticut Children’s families and visitors stop the spread of coronavirus?

  • Please do not visit patients if you are feeling sick.
  • Stay in the patient room as much as possible, and wear a mask any time you are outside the room. You may bring your own cloth mask, or we will be happy to provide a face mask.
  • Wash your hands with soap and water or alcohol-based hand rub every time you walk into or out of a patient room.
  • If you are a rooming-in parent who is experiencing any cough, fever, sneezing, vomiting or diarrhea, please make alternate overnight plans. We will look forward to welcoming you back when you are feeling better.
  • If you are a parent or guardian who is sick and already here at Connecticut Children’s, please stay in the patient room, stay out of community spaces such as the family pantries, cafeteria, playroom and gift shop, and wear a mask as you exit the building.
  • Talk to your nurse or physician if you have any questions about preventing coronavirus.

MORE INFORMATION

Where can I find more information?

  • Questions or concerns about coronavirus and your family? Call Connecticut Children’s Pediatric COVID-19 Hotline at 833.226.2362. 
  • For the latest information about the coronavirus outbreak in Connecticut, call 211, text CTCOVID to 898211, or visit ct.gov/coronavirus
  • Connecticut Children’s is working closely with the CDC, the nation’s leading public health institute. We recommend their website for the latest news and advice from public health experts: cdc.gov/coronavirus
  • Read answers to coronavirus FAQs from Connecticut Children’s Physician-in-Chief Juan C. Salazar, MD, MPH, here. For additional resources from our pediatric experts, from helping your child cope with COVID-19 anxiety to advice on social distancing, visit connecticutchildrens.org/coronavirus

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