For more information, contact our Pediatric COVID-19 Hotline:

COVID-19 Update for Clinicians

Last updated: April 8, 2020

We know that providers may have many questions regarding the coronavirus. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline.

COVID-19 Hotline: 833.226.2362

Connecticut Children’s is working closely with the Connecticut Department of Public Health and the Centers for Disease Control and Prevention (CDC). We’re taking extraordinary precautions at our medical center and outpatient clinics to prevent the spread of COVID-19, and we know that you are too. By coordinating our response, we can protect our communities, resources and each other. Learn how PCPs can prepare for COVID-19 >

Virtual Visits Now Available

Connecticut Children’s specialty clinics are scheduling new and follow-up appointments for non-urgent clinic appointments through Video Visits. Please call OneCall (1.833.733.7669) to speak to our specialists or follow our usual referral process.

Our Video Visits occur through the MyChart portal, and all patients will be asked to register. Our registration staff is available to help your patients register through MyChart. Patients can download the Connecticut Children’s Mobile App to access MyChart Video Visits on their mobile phone. Learn more about our Video Visits >

Clinical Pathways

Connecticut Children’s has developed structured, evidence-based, multidisciplinary plans that detail steps in the care of patients with COVID-19. Access the clinical pathways >

Connecticut Children’s Visitation Restrictions

Visitor restrictions are now in effect at the Medical Center. Learn more about our visitor restrictions >

Provider eNews

Connecticut Children’s releases frequent COVID-19 updates via email.

Register for emails to receive these updates in your inbox.

Join Our Weekly Covid-19 Webinar

Join us on Wednesdays from 12:00–1pm for our COVID-19 webinar series. Our Infectious Diseases specialists will answer your questions and share the latest updates on this evolving situation. Follow the link below to register for the webinar, play recorded webinars on demand, and submit your questions.

COVID-19 Podcast with John Schreiber, MD, MPH

Tune into our latest edition of Curbside Consult with Dr. John Schreiber, Pediatric Infectious Disease specialist. Dr. Schreiber will talk about updated CDC guidelines, the importance of social distancing, resources and support for healthcare professionals, and how we are addressing the pediatric needs of our patients amid this pandemic.

Resources For Patients & Families

Connecticut Children’s has created a landing page for our patients and families answering many frequently asked questions, including how to talk to children about the coronavirus, practical tips for parents while children are home from school, handwashing tips, and much more. This information is frequently updated.


How PCPs Can Prepare for COVID-19

At this point in time there is no evidence that children have a greater risk for COVID-19; the greatest number of reported infections are occurring in the adult population. There have, however, been some reported infections in children, most resulting in minor respiratory infections and flu-like symptoms.

No; care is supportive.

Make sure you have enough Purell, gloves, masks, eye shields or goggles (not eyeglasses), and gowns.

View our latest PPE guidelines

We want to ensure you are getting the most up-to-date information regarding COVID-19 and how it may impact care for your pediatric patients.

We will send weekly email updates, including patient- and provider-specific information. Note: If you are not currently receiving emails and wish to, please register for email updates.

Starting Wednesday, March 18 from 12:30–1pm, we will host weekly webinars with our Infectious Disease providers.

To join the weekly webinar by phone, dial (U.S.) +1 646 558 8656 or +1 669 900 9128.

Or, join the webinar online by clicking or enter this URL into your browser: https://connecticutchildrens.zoom.us/j/540988173?pwd=OE0vZkJFOXJKdlpPREVHeTBwcWs4QT09

  • Password: 065965

Learn more about our webinars here

You may see a significant increase in patients with low-acuity respiratory symptoms. To help limit the spread of COVID-19, consider taking the following steps.

  • Minimize in-person patient visits through phone and/or video consultations, if possible.
  • Request that children who are symptomatic remain in cars until a room is ready, or evaluate them in the car.
  • Separate the flow of respiratory patients inside your clinic, so that they check in and are seen in spaces designated for respiratory symptoms.
  • If your clinic needs to free up appointments for respiratory visits, consider rescheduling non-urgent patient visits for a later date, and limiting well-child appointments to immunizations only.

To keep Connecticut Children’s phone lines and staff available to respond to this crisis at the urgent care level, we are asking our PCP partners to field the majority of patient questions about COVID-19. Thank you for your support with this important request.

If patients have general inquiries about coronavirus, you can refer them to FAQs at connecticutchildrens.org/coronavirus.

When a patient requires additional information, please direct them to the following public health authorities:

  • For the latest information about Connecticut, call 211, text CTCOVID to 898211, or visit portal.ct.gov/coronavirus.
  • For the latest news and advice from public health experts at the Centers for Disease Control and Prevention (CDC), visit cdc.gov/coronavirus.

Please do not direct families to call Connecticut Children’s about coronavirus unless their question relates to an upcoming appointment with us.

Please manage as much patient care as possible without redirecting patients to urgent care or the ED.

Direct non-emergent respiratory patients to self-quarantine at home.

Please only send your patients to Connecticut Children’s Emergency Department if they require emergency room services (i.e., IV fluids, supplemental oxygen, etc.) Please use our COVID-19 Hotline (833.226.2362) to alert us that a suspected COVID-19 patient is being sent to our emergency room. Note: Please do not share the OneCall Physician Access Line with patients.

Visit our COVID-19 visitor information page for the latest information >

If your patient needs an urgent appointment or an earlier appointment, please call the OneCall Physician Access Line (833.733.7669) to complete a PCP Consult with the subspecialist. Note: Please do not share the OneCall Physician Access Line with patients.

We are following these visitor restrictions for inpatient families at 282 Washington Street, Hartford and outpatient families at all Connecticut Children’s locations.

Connecticut Children’s is currently testing the following for COVID-19:

  • Admitted patients who meet current CDC criteria involving respiratory symptoms or fever of unclear etiology

Connecticut Children’s guidelines for testing will be updated as the situation changes.

No. We are sending COVID-19 panels to the State of CT Department of Public Health for testing and results within 24 hours. Current capacity for testing is limited.

Quest and LabCorp are now offering COVID-19 testing at all their outpatient locations. Community providers can make these orders based on signs and symptoms with no other travel risks or exposure.

COVID-19 testing is available only for our inpatients with respiratory symptoms and patients who meet the CDC testing criteria.

Learn more about testing centers accepting pediatric patients >

Yes. Connecticut Children’s will notify PCPs of their patients’ test results, both positive and negative, within 24 hours of availability. We are also sharing test results with families, and advising them to call their child’s PCP with any follow-up questions after a negative result.

Yes. Connecticut Children’s has assembled a team to work on expanding our Virtual Health services in response to the COVID-19 outbreak. Learn more about our Virtual Health services >

The clinical staff and providers at Connecticut Children’s are trained on the identification, isolation and treatment of COVID-19 and other infectious diseases. At this point in time:

  • If an inpatient does not have cold or flu-like symptoms, they will continue to receive care without change.
  • If the primary caregiver has symptoms of fever or cough, they should not visit, and we are asking any rooming-in parent with symptoms to make alternate rooming accommodations.
  • To protect our patients, families and staff from a possible exposure to COVID-19, we currently allow only two primary caregivers to visit a patient. No children are allowed on inpatient floors.
  • We are limiting exposure from the community through additional measures, such as no longer allowing food delivery to inpatient floors, suspending our volunteer program, and canceling outside entertainment until the situation has resolved.

The situation with COVID-19 is evolving rapidly and procedures for patient care will necessarily change to best protect patients, their families and staff.

We are taking special precautionary measures to prevent the spread of COVID-19, including limiting visitors and large staff gatherings, canceling events and non-essential meetings or converting them to virtual meetings, encouraging remote working when appropriate, and disallowing airline travel for business.

Connecticut Children’s is following the CDC guidance regarding work restrictions for travelers, including 14-day quarantine for staff who have known exposure or traveled to countries identified by CDC guidelines.

We will continue to reassess and adjust these policies and procedures to proactively combat the spread of illness.

Continue to visit this page for updated clinical information and algorithms.

If your patients have questions or are concerned about COVID-19, please refer them to the following resources.

Contact Us

COVID-19 Hotline 833.226.2362

OneCall Provider Line (providers only)
860-837-9890 OR  833-733-7669

Referral Questions (providers only)
860-837-9890

Emergency Department/Neonatal and Pediatric Transport (providers only)
860-837-9890

Connecticut Children’s Medical Center
860-545-9000

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