Coronavirus Update: Visitor Restrictions and Info

We know that parents and families may have many questions about COVID-19. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline.

COVID-19 Hotline: 833.226.2362

At Connecticut Children’s, the safety of our patients, patient families and team members is our number one priority. We continue to evolve our family-centered care efforts in response to the COVID-19 pandemic and are making decisions to ensure the safety of our families and team members.

Note: This information is current as of October 1, 2021. For the latest updates from Connecticut Children’s, visit connecticutchildrens.org/coronavirus. For the latest public health information, visit cdc.gov/coronavirus and ct.gov/coronavirus.

Visitor Screening

We are screening visitors at all locations for possible COVID-19 exposure and symptoms, including a temperature check.

  • To save time, you can answer COVID-19 screening questions from home at covid.connecticutchildrens.org.
  • Visitors with a fever of 100.4 degrees or above will be asked to return home and contact their primary care provider.

Masking Policy 

  • All visitors over the age of 2 — regardless of vaccination status — are required to wear a mask. 
  • Neck gaiters, bandanas, and masks with exhalation valves are not permitted. 

Visitor Restrictions in Effect at All Locations

In alignment with CDC recommendations, we have updated our visitor restrictions effective Monday, June 7:

  • Inpatient Units (MS6, MS7, MS8, PICU and St. Mary’s): Up to 4 parents/legal guardians/designated adults can be identified and entered into the visitor access system upon admission. Limit of 2 parents/legal guardians/designated adults at the bedside at a time. Siblings are welcome from 8 am – 8 pm.
  • Emergency Department: 2 parents/legal guardians/designated adults plus siblings are welcome in private medical rooms only.
  • Surgery and Sedation: 2 parents/legal guardians/designated adults. No other visitors, including siblings, are permitted.
  • Outpatient Visits: 2 parents/legal guardians/designated adults plus siblings are welcome.
  • NICU: 2 parents/legal guardians/designated adults, plus siblings, all of whom must be 14 years or older, are permitted.

Child care is not available for siblings at Connecticut Children’s, and siblings may not be left unaccompanied in a waiting room or common area.

  • We now offer Video Visits for non-urgent outpatient appointments in most specialties, including primary care and urgent care. Call your child’s doctor or specialty clinic to schedule a new Video Visit, or to see about changing an in-person visit to a Video Visit. 
  • If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are coming to Connecticut Children’s for care, please complete the COVID-19 screening questions at covid.connecticutchildrens.org prior to arriving for your appointment.

Additionally:

  • We have temporarily stopped all nonessential vendor access, including food delivery from local restaurants, to inpatient rooms. There will be no community access to the United Technologies Family Resource Center. 
  • We are unable to accept in-person donations of toys or other items at the medical center. At this time, we can accept toy donations via our Wish List or monetary donations to support Connecticut Children’s Child & Family Support Services.

These restrictions are an important way for us to prevent the spread of COVID-19, and keep our patients and communities safe.

Your health is our top priority. We appreciate your understanding and cooperation during this time.

Visitor Tips

How can Connecticut Children’s families and visitors stop the spread of COVID-19?

  • Please do not visit patients if you are feeling sick.
  • Stay in the patient room as much as possible, and wear a mask any time you are outside the room. 
  • Wash your hands with soap and water or alcohol-based hand rub every time you walk into or out of a patient room.
  • If you are a rooming-in parent who is experiencing any cough, fever, sneezing, vomiting or diarrhea, please make alternate overnight plans. We will look forward to welcoming you back when you are feeling better.
  • If you are a parent or guardian who is sick and already here at Connecticut Children’s, please stay in the patient room, stay out of community spaces such as the family pantries, cafeteria, playroom and gift shop, and wear a mask as you exit the building.
  • Talk to your nurse or physician if you have any questions about preventing COVID-19.

More Information

Where can I find more information?

  • Questions or concerns about COVID-19? Call Connecticut Children’s Pediatric COVID-19 Hotline at 833.226.2362. 
  • For the latest information about the COVID-19 in Connecticut, call 211, text CTCOVID to 898211, or visit ct.gov/coronavirus
  • Connecticut Children’s is working closely with the CDC, the nation’s leading public health institute. We recommend their website for the latest news and advice from public health experts: cdc.gov/coronavirus
  • Our experts share helpful answers and advice about COVID-19 on the Connecticut Children’s blog, Growing Healthy. Check out all of our COVID-19 posts.

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