Connecticut Children’s Receives 2016 Press Ganey Success Story Award Recognizing its Demonstrated Innovation and Leadership in Improving Patient Experience

For Immediate Release: November 8, 2016
Media Contact:

Teresa Riccio, Communications Specialist
860) 837-6375;

HARTFORD, Conn – Connecticut Children’s is pleased to announce it has been named a 2016 Success Story Award® winner by Press Ganey. The Success Story Award recognizes outstanding health care organizations with compelling stories of innovation and leadership that have measurably improved patient experience, clinical quality or caregiver engagement.

“We are proud to partner with Connecticut Children’s Medical Center,” said Patrick T. Ryan, CEO of Press Ganey. “Their visionary leadership has measurably improved the patient experience, positively impacting their patients and advancing the quality and delivery of care throughout the community.”

The Press Ganey Success Story Award is a highly regarded symbol of achievement in the health care industry. Connecticut Children’s is one of only fifteen organizations to receive this honor in 2016.

Connecticut Children’s organizational commitment to service inspired the creation of the Connecticut Children’s Patient and Family Experience Committee, which aims to improve the patient experience through survey comment transparency. The committee uses survey comments of their families to reinforce service behaviors and recognition throughout the organization.

According to Dr. James E. Shmerling, President and Chief Executive Officer of Connecticut Children’s Medical Center, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“The Press Ganey Success Story Award is a true testament to Connecticut Children’s focus on family centered care.” said Dr. James E. Shmerling. “This award would not be possible without our employees and providers, who dedicate each and every day to ensuring a high quality experience for all patients and families.”

About Connecticut Children’s Medical Center
Connecticut Children’s Medical Center is a nationally recognized, 187-bed not-for-profit children’s hospital serving as the primary teaching hospital for UConn School of Medicine. Connecticut Children’s is the only free-standing children’s hospital in Connecticut that offers comprehensive, world-class health care to children; pediatric services are available at Connecticut Children’s Medical Center in Hartford and at Saint Mary’s Hospital in Waterbury, with neonatal intensive care units at Hartford Hospital and UConn Health, along with a state-of-the-art ambulatory surgery center, five specialty care centers and 11 other locations across the state. Connecticut Children’s has a medical staff of nearly 1,100 practicing in more than 20 specialties.

Connect with Connecticut Children’s on Facebook, Twitter, Instagram, Pinterest and YouTube. For more information, please visit

About Press Ganey
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities. For more information, visit

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