Information for Families of a NICU Patient The birth of a baby is a joyous time and should be celebrated. However, Connecticut Children’s neonatal specialists understand that having your baby admitted to the NICU may be scary or stressful. We are here to help and are dedicated to providing the very best care for you and your newborn. When a newborn is in our care, the most important players on the support team are the parents and families. At Connecticut Children’s, we are committed to providing a safe, comfortable, compassionate environment for your baby and family. With a focus on patient- and family-centered care, we develop personalized care plans to reduce stress and meet the specific needs of your baby. We also work directly with each family, offering respect for individual and cultural needs. A licensed clinical social worker is available in both of our NICUs to work with families regarding: Crisis intervention Adjustment to diagnosis Family/medical team relationship Facilitation of communication among staff, state agencies and families on child protection issues Advocacy with community agencies on behalf of families Provision of appropriate financial and community resource referrals Adjustment around areas of loss and bereavement Our neonatology team knows that mother and baby bonding time is important. Parents are encouraged to take an active role in their baby’s care by spending as much time with their baby as possible, getting to know each other through touch and sound. NICU Family Advisory Council The NICU Family Advisory Council (FAC) is comprised of a group of families and caregivers who have had a baby (or babies) in the Connecticut Children’s NICU at Hartford Hospital or UConn Health within the past two years. Meetings are held monthly from September – June. The group’s focus is to improve the patient and family experience in the NICU from admission to discharge and beyond. For more information, please call 860.679.7983 or visit our Family Advisory Council page.