Accessing Medical Records

The Health Information Management (HIM) Department maintains medical records for all care provided at Connecticut Children’s. Patients and their legal representatives have the right to access, review and request copies of medical records. 

It is the obligation of the hospital to protect the confidentiality of our patient’s medical records. Any information contained in the medical record is confidential and protected by federal and state law. Therefore, patient information will only be released upon receipt of an appropriate authorization.
 

What medical information do I really need to request?

A Medical Record Abstract includes key information about your care, such as office visit notes, hospital discharge summaries and test results.

Your Entire Medical Record includes more detailed documentation, such as care tracking sheets (flowsheets), medical orders and MyChart messages. It may contain thousands of pages, including technical information that can be difficult to interpret.
 

Review Records in MyChart

MyChart is a fast and easy way to access health information. Patients and/or legal guardians can conveniently view and download their medical record, providing immediate and secure access to available health information such as visit summaries, test results, immunizations, and more.

Review Records in MyChart

 

Request Medical Records


Request via MyChart

If you need additional records in MyChart, you can submit an electronic request via MyChart in the Sharing Hub section.
 Request Copy in MyChart

 

Request via Online Form

If you do not have a MyChart account and would like to request copies of medical records, you can request using our online form. Additional steps may be required to validate your identity after completion of this form. This form may only be used for patients ages 18 or older or their legal guardians.
 Online Request Form

 

Request via Epic Portal

Third-party requestors including attorneys, insurers and other healthcare organizations can submit requests through a portal platform that allows you to submit, track, and receive the medical records.
 Third Party Epic Portal Request

 

 

Contact Us

Connecticut Children’s Health Information Management
10 Columbus Blvd – 4th Floor
Hartford, CT 06106
Phone:860.837.5780
Fax: 860.837.5785
Email:HIMROI [at] Connecticutchildrens.org (HIMROI[at]Connecticutchildrens[dot]org) 
Hours: Monday through Friday 8:30 am-4 pm
 

Electronic Health Records

Connecticut Children’s has traded our paper medical records for electronic health records. Our electronic health record system is called “Care Navigator.”

You can request a copy of your protected health information by submitted a request to the HIM Department in one of the methods listed above.

  • The patient, if 18 years old or older
  • The parent, if younger than 18 years old.
  • Legal guardian, conservator of patient or power of attorney.
  • Parent and minor for 13 – 17 years of age if receiving sensitive identified records.
     

Processing times vary depending on the request type and record volume. Records are completed within the timeframe allowed by law. Should you need the records by a certain date, please specify on your request.

Most requests are provided at no cost. Certain requests may be subject to fees permitted by state and federal law.

Your Medical Record Abstract provides you with a copy of all pertinent documentation such as office visits, hospital summaries, test results, etc. Your Entire Medical Record can include thousands of pages of flowsheets, orders, your MyChart messages, etc. and be difficult to understand. 

Contact the Radiology Department directly to request imaging copies. HIM can provide a copy of the report.

Pathology slides are processed through Hartford Healthcare.

Birth and Death Certificates are issues by the town or state vital records. Connecticut Children’s does not provide copies.

Please contact the HIM department for details on how to submit a written request.