Connecticut Children’s Medical Center’s main campus is located at 282 Washington Street in Hartford, Connecticut.

Patient Experience Highlights

At Connecticut Children’s, we rely on feedback from our patients and families about the care they have received. Patient satisfaction surveys (administered by our survey vendor Press Ganey) are a key measure of quality and tell us how we are doing. These survey responses are also used to help us make improvements in the delivery of care. The graphs shown below are for the question “Likelihood to Recommend” and show the percentage of patients and families who gave the highest score (% very good) for that question.

Inpatient Services: Likelihood to Recommend

CY 2014CY2015CY2016CY2017CY2018CY2019CY2020

Outpatient Services: Likelihood to Recommend


NICU (Hartford and Farmington): Likelihood to Recommend


Surgical Services: Likelihood to Recommend



What are we doing to improve?

Improvement activities at Connecticut Children’s are directly related to the feedback we receive from patients and families. In addition, our Family Advisory Council, is made up of parents and hospital staff who meet on a monthly basis to discuss our care and the things we can offer to make hospital and clinic visits easier for patients and families. We listen and learn from patient and family feedback, and make changes that will improve the services we provide.

If you would like to discuss your experience at Connecticut Children’s with a member of our Patient & Family Experience Team feel free to call us at 860-837-5282 or email us at

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