Virtual Health See a Connecticut Children’s pediatric specialist from home or another secure location using your smartphone, tablet or personal computer! Video Visits are available for many appointments and services. Schedule a Visit Get care from home or another secure location Chat with your child’s provider using secure technology, whether you’re at home or on the go. Please make sure you are in a private, WiFi-equipped location. Pediatric specialists available for virtual care Certain pediatric providers can see your child virtually. Have an in-person appointment scheduled with us? Call the specialty office and ask if your appointment can be virtual. Several payment options available for Video Visits Many insurance plans, including those from private insurers and government payers, cover Video Visits. Need assistance? Our team of financial counselors are ready to work with you. Please note: Connecticut Children’s virtual health program is not for emergency care. If this is an emergency, dial 9-1-1. Schedule a Visit Connecticut Children’s currently offers Video Visits for the following specialties and services. More are being added daily, so please check back frequently! Adolescent Medicine - Call 860.837.7681Ophthalmology - Call 860.837.9600 Aerodigestive Program - Call 860.545.8100Orthopedics - Call 860.837.7400 Audiology - Call 860.545.9642Pain Medicine - Call 860.837.5207 Cancer & Blood Disorders - Call 860.545.9630Physical Therapy - Call 860.837.7301 Cardiology - Call 860.545.9400Plastic Surgery & Craniofacial - Call 860.545.9360 Developmental Pediatrics - Call 860.837.5758Primary Care - Call 860.837.7250 Endocrinology - Call 860.837.6700Psychology/Psychiatry - Call 860.837.5206 Ear, Nose & Throat - Call 860.545.9650Pulmonary Medicine - Call 860.545.9440 Gastroenterology- Call 860.545.9560Rheumatology - Call 860.545.9390 General Surgery - Call 860.545.9520SCAN - Call 860.545.9205 Infectious Diseases & Immunology - Call 860.545.9490Sleep Center - Call 860.837.6643 Nephrology - Call 860.545.9395Speech-Language Pathology - Call 860.837.5915 Neurology - Call 860.837.7500Sports Medicine - Call 860.837.7400 Neurosurgery - Call 860.545.8373Urology - Call 860.545.9395 Occupational Therapy - Call 860.545.8600Weight Management - Call 860.837.6717 Preparing For Your Video Visit Call your specialty to request a Video Visit. You can change existing appointments to Video Visits, too. Ask a team member to confirm you have MyChart access. Download Connecticut Children’s mobile app and the Zoom Cloud Meetings app. Up to three days before your Video Visit, log into MyChart, click “eCheck-In” and confirm a few details. On the day of your Video Visit, find a private, well-lit area. Use a laptop or mobile device with a camera, microphone and strong Internet connection. Within the Connecticut Children’s mobile app, open MyChart, click “appointment details” and select “begin visit.” How to Set Up a Video Visit Get ready for your Video Visit by watching this video tutorial: Video Visit Patient Guides Before connecting to your appointment, please read our step-by-step instructions and make sure your device meets our technical requirements. Computer Visit Patient Guide: English | Spanish Mobile Device Patient Guide: English | Spanish Frequently Asked General Questions What are the benefits of a Video Visit? Right now, Video Visits are an important way to minimize your family’s risk of COVID-19 exposure by connecting you and your child to our pediatric experts from the convenience of home. They save time that you would’ve spent traveling to and from an office, and eliminate barriers like transportation. Most visits can be completed in 15 minutes or less, and your information is kept secure and confidential. My child has never been seen at Connecticut Children’s before. Can I still schedule a Video Visit? Absolutely. Video Visits are available for all patients, both new and established. If your child is a new patient, we’ll just need your help gathering the same important background information as an in-person visit, like medical history from your pediatrician. Our team will walk you through what’s needed when you call to schedule. My child already has an appointment scheduled to see his/her doctor in person. Can we change it to a Video Visit? In many cases, yes! Call the specialty office your child’s existing appointment is with to find out. How do I know if I should schedule a Video Visit or bring my child to see the doctor in person?Our team will advise you on this when you call to schedule. While not all visits can be done virtually, via Video Visit, many can – which will minimize your family’s risk of COVID-19 exposure. We’ll make sure that’s the right choice for you and your child when you call. I’m concerned that my child has coronavirus symptoms. Can I schedule a Video Visit for this? Yes! A Video Visit is an ideal way to address concerns about your child and coronavirus (COVID-19), as well as many other medical questions. Your provider can often do enough of a visual exam on your child to resolve your concerns or to decide appropriate next steps without you ever having to leave your home. Start with a call to our COVID-19 Hotline (833.226.2362) with questions, and if a visit is needed our hotline staff can schedule one with our Infectious Disease team. Besides being remote, how will my child’s Video Visit be different from an office visit? A Video Visit is very similar to the experience of visiting your child’s doctor in person. You’ll have a set appointment time, and you and your child will have face-to-face time with your provider, just as you would in an office visit. Your child’s doctor has access to your child’s medical record to review their medical history and symptoms, and can prescribe most medications if needed. Appointments take the same amount of time and include our same exceptional standards of care. What services are provided during a video visit? Virtual Visits can be used for a wide variety of health services, from evaluating respiratory symptoms to assessing gastrointestinal problems to treating rashes to managing follow-up visits, to name just a few examples. For the full list of Connecticut Children’s specialties now offering Video Visits, see below. Can my child’s doctor prescribe medication over Video Visit? Yes, most medications can be prescribed over Video Visit. (There are special rules for some controlled substances.) Does it matter where I’m physically located for my child’s Video Visit?For most Video Visits, you’ll need to be physically located in the state of Connecticut. (There will be a small number of exceptions to this; our team will confirm with you when scheduling.) We ask that you find a private, safe, well-lit setting where your child’s personal details can’t be overheard. Frequently Asked Technical Questions Are Video Visits secure? Yes. You’ll log in to your Video Visit via our patient portal, which ensures that your visit will be HIPAA-secure and encrypted. Our patient portal is accessible online or by downloading the Connecticut Children’s mobile app. Can I use a public Wi-Fi connection?As long as it’s a strong, stable connection, it’s OK for you to be connected to a public Wi-Fi network for your Video Visit. But please set yourself up in a private space such as your home or vehicle, so that your child’s personal details can’t be overheard. Are Video Visits complicated to set up? Not at all. Just make sure your mobile device or computer meets the device requirements, and follow the step-by-step instructions in our Video Visit Patient Guide. To ensure that your Video Visit is successful, it’s important that you use a strong Internet connection (not cellular data), either via Wi-Fi or Ethernet. What if we get disconnected during a Video Visit? At the beginning of your visit you will be asked for your phone number in case you are disconnected for any reason. Your provider will call you back to resume the visit. If for any reason a Video Visit does not address your concerns, you can schedule an in-person visit with the care coordinator. Need Technical Assistance? For technical difficulties with the MyChart site or your video connection, please call our MyChart Support Line at 860.837.6500 or email us. Download Connecticut Children’s Mobile App Connect to Video Visits using Connecticut Children’s mobile app. You’ll also get easy and secure access to your child’s medical record, can request prescription refills, pay bills online, and use the app’s tools to help you prepare for in-person visits. Insurance & Billing Frequently Asked Insurance & Billing Questions Will my insurance cover a Video Visit? Many insurance plans cover Video Visits; please call your insurance company to ask about your specific plan and coverage. Upon scheduling, our financial counselors will review your eligibility and only contact you if we determine that video visits are not part of your benefit plan. (Note: Your insurance may refer to these kinds of visits as “telemedicine,” “telehealth” or “virtual visits.”) What types of insurance cover a Video Visit? Private insurance, including exchanges, along with government payers like Medicare, Medicaid and Tricare, all cover Video Visits. Employer-sponsored plans may have specific benefit plans that do not cover Video Visits, so please review your benefit plan package for coverage determination. What is the cost of a Video Visit? While most private insurers are waiving member cost shares for services related to COVID-19 treatment, cost shares and telemedicine benefits are ultimately determined by your insurance carrier. We recommend scheduling your appointment and, during our eligibility check, we will be able to let you know if you have any potential out-of-pocket expense. If you do, we have a number of financial counselors ready to work with you to see which additional discounts may apply or to make payment arrangements. Will I be charged for a Video Visit if the specialist determines I can’t be treated virtually? You will not be charged if it is determined that your child cannot be treated virtually, and is subsequently seen in-office for the same reason.