Coronavirus Information Center

We know that parents and families may have many questions regarding the coronavirus. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline.

COVID-19 Hotline: 833.226.2362

Connecticut Children’s is committed to the health of our patients, families and communities. Right now, that includes keeping you informed about the current outbreak of coronavirus (also referred to as COVID-19 and 2019-nCoV). There’s a lot of information out there, here we will breakdown the latest information and provide expert advice to help keep you and your family prepared and healthy.

Upcoming Appointment Information

If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are coming to Connecticut Children’s for care, please call your provider about any possible exposure or symptoms prior to your appointment.

  • Temperature screening of patients and families is in effect at the first floor entrance to the Medical Center at 282 Washington St., Hartford. Our second floor entrance will be closed until further notice.
  • As of Monday, March 23, all non-urgent outpatient appointments will be suspended until further notice. All patients whose care is suspended will be contacted and offered appointments once we have resumed services to all patients.
  • On Monday, March 16, Connecticut Children’s limited certain elective procedures. We are actively reviewing on a case-by-case basis.

Visitor Restrictions

Visitor restrictions are an important way for us to prevent the spread of illness, and keep our patients and communities safe from coronavirus, flu and other contagious respiratory illnesses. Learn about our current visitor restrictions >>

Video Visits

Connecticut Children’s offers video visits across many specialties, helping to protect our team members and patient families by limiting the spread of COVID-19. Priority areas include those specialties with patients who are immune-suppressed or otherwise at high risk for complications due to exposure, such as Hem/Onc, Pulmonology, and patients receiving GI infusions.

If you have an existing appointment you would like to convert to a Video Visit, or would like to make a new Video Visit appointment, please contact your specialty office. Learn more about Video Visits >>

If you need support using Video Visit capabilities within MyChart, please call the Help Desk at: 860-837-6500.

Resources for Families

Physician-in-Chief and infections disease expert, Juan C. Salazar, MD, MPH answers common questions our patients, families and communities are asking.

Learn more

These restrictions are an important way for us to prevent the spread of illness.

Learn about our current visitor restrictions.

If you feel like you just became your child’s substitute teacher and camp counselor all at once, you’re not alone. With kids around Connecticut staying home due to COVID-19 school closures, it’s up to parents and other caregivers to keep children engaged, excited and learning new things. Ann Koenig, an education specialist at Connecticut Children’s, provides 5 tips to help keep kids engaged.

Connecticut Children’s pediatrician Rebecca Moles, MD, offers strategies to help parents while children are home from school.

Read her simple strategies to help parents.

Kids of all ages (and adults too) perform best with structure: When they know what to expect, they can adjust better and more successfully moderate their mood and behavior.

Read our expert tips to help create a successful home environment during school closures.

What do you say when your child comes to you with coronavirus questions? Advice from our expert on  how to respond.

How do you approach the conversation about coronavirus with young children?

Advice from our experts on how to handle this conversation.

With coronavirus on everyone’s minds, we know parents are looking for advice to keep kids healthy.

Read advice from our experts.

Schools across the state of Connecticut are closed to prevent the spread of coronavirus, and many parents have no choice but to return to work. If you’re one of them, how can you decide if your child is ready to be left home alone – and how will you make sure they’re safe?

Get expert advice from Kevin Borrup, DrPH, JD, MPA, associate director of Connecticut Children’s Injury Prevention Center.

As communities work to stop the spread of coronavirus, many parents may hear instructions from their physician to self-quarantine themselves, their child or their whole family for 14 days. That may sound daunting. However, there are steps you can take to make the process more manageable and less stressful.

Nancy Trout, MD, a primary care pediatrician and co-director of Kohl’s Start Childhood Off Right program, provides helpful information.

By now, it’s probably sinking in for your child – and you – that coronavirus school closures and social distancing aren’t simply an extended vacation.

As we all deal with changes to daily life, it’s important to take stock of what your child actually understands about COVID-19 and recent developments, and how they’re feeling about it.

Pediatric psychologist Bradley S. Jerson, PhD, has advice.

With COVID-19 on everyone’s mind, we’re all trying to do a better job disinfecting items and surfaces that get a lot of contact. That goes for baby gear, too.

Of course, cleaning baby gear is important all the time to remove germs, dirt and other soiled materials. But there are so many different kinds of gear, and so many different approaches, how do you know if you’re doing it right?

Pediatrician Patricia Garcia, MD, MPH, who directs Connecticut Children’s Healthy Homes program, answers your questions.

Connecticut Children’s Specialists contributed to these three great stories from What To Expect and the Bump

On April 2, Connecticut Children’s celebrated its 24th birthday – and we’re thinking of all the kids out there who have birthdays around this time too.

From school to sports to shopping, some of your child’s favorite activities may have already been sidelined by the coronavirus pandemic and social distancing efforts. Unfortunately, a traditional birthday party is also off-limits.

But this is no time for the birthday blues. You can still put a new spin on the day to make it super special.

At Connecticut Children’s, we love making kids feel special, comfortable and cared for, whether it’s for a quick recovery or an extended inpatient stay. But every child, at every age, gets a boost from the support of family and friends too.

During coronavirus visitor restrictions, that can be a little harder than usual. For the safety of our patients and communities, Connecticut Children’s currently only allows parents and guardians to visit. That means kids who are in the hospital may be missing other important people in their life, like siblings and grandparents.

Until it’s safe for you to visit in person, here are suggestions for sending love and support.

These days, your family is already staying home as much as possible to prevent the spread of coronavirus. Now you can get pediatric care from home, too.

Connecticut Children’s is excited to announce Video Visits for most specialties, including primary care, for both new and existing patients.

Nancy Trout, MD, a primary care pediatrician and co-director of the Kohl’s Start Childhood Off Right program, shares five reasons you’ll love this new way to connect with our pediatric experts.

Schools are closed, restaurants are empty and leaders are telling everyone in Connecticut and other parts of the country to stay home due to the coronavirus pandemic.

This can be really hard for all of us, including kids. It helps to understand the reasoning behind it, and to know if you’re doing it right.

Here, our pediatric experts break down the what, why and how of social distancing.

There are lots of reasons why sleep may be more difficult for your child during the coronavirus pandemic. These reasons might include schedule changes, lack of physical activity and higher levels of anxiety.

To help keep your children’s sleep on track, check out advice from behavioral sleep psychologist Lynelle Schneeberg, PsyD.

Parenting is stressful. That’s especially true during COVID-19. Families are dealing with changing work schedules, financial uncertainty and lack of basic household needs just as schools, daycares and out-of-home activities are closed.

With all this pressure, parents may feel more frustrated than usual with children of all ages. A crying infant can be particularly distressing.

Find out how to safely cope with a crying baby. Pediatrician Rebecca Moles, MD, provides advice.

Recommended External Resources

What are the symptoms of coronavirus?

Coronavirus symptoms include fever, cough and shortness of breath. In milder cases, it can present like a common cold.

Unless your family has recently traveled to a high-risk area of the world (see for a current list) or has been exposed to someone with a confirmed case of coronavirus, these symptoms are most likely the result of a common cold or flu.
symptoms of coronavirus in a picture

Guidance From Our Experts

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