To reach the OneCall team, please call:

OneCall Physician Access Line

For Physicians Only

Are you a parent or guardian? Request an appointment or browse our services 

Connecticut Children’s OneCall Physician Access Line provides community physicians and advanced practice practitioners quick and easy access. The OneCall team comprises experienced nurses and paramedics who are committed to linking referring physicians and advanced practice practitioners to the correct people to develop the proper care plan for their patient.

Call Connecticut Children’s OneCall 24 hours a day, 7 days a week to:

  • Admit a patient
  • Transport or transfer a patient
  • Consult with subspecialists*
  • Refer a patient to the ED
  • Refer a patient to a subspecialty
  • Request coordination of appointments for new patients who need multiple appointments
  • Request information

Call 1.833.PEDS.NOW (1.833.733.7669)

Fax referrals or information to 860.837.9898 or 860.545.9502.

Admitting or transporting patients

Referring physicians, advanced practice practitioners and hospitals can call OneCall at 1.833.PEDS.NOW to speak with a pediatric nurse or paramedic. The OneCall team member will immediately arrange a conference call among the referring physician, a Connecticut Children’s physician and the One Call team member. Together, the three of them will develop a plan for the transfer or admission, ensuring the patient receives proper care as efficiently as possible.

In addition, the OneCall team member will document pertinent information about the patient so everything is prepared for the patient’s arrival. OneCall has a process to notify physicians when their patient arrives at the hospital. During the course of the patients’ stay, referring physicians may call OneCall to receive updates about their patient.

Access to pediatric specialists

The Connecticut Children’s Specialty Group is committed to answering specialty questions from referring physicians about patients. These urgent or routine consultations can happen within minutes of receiving the call. Staff members inside of referring provider offices can also use OneCall to refer a patient for an appointment or request information. OneCall acts as the liaison between the hospital and the community. Our number one priority is making communication easy so providers can continue to focus on patient care.

*Please note that phone consultations without the benefit of having seen or examined the patient are limited to the provision of general information as a service to our community partners. Transfer, admission, or a follow-up appointment is strongly recommended when a patient’s diagnosis or condition is uncertain so that our specialists can fully examine the patient.

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