Physician Callback Standards

Connecticut Children’s is committed to meeting the following standards regarding physician callback response:

  • Routine callbacks – we promise a call back to our referring providers by 5:30 pm the same day the call is received
  • Urgent callbacks – we promise to call back our referring providers within 15 minutes for urgent patient care issues

We welcome your feedback. Please contact our OneCall team to let us know how well we are meeting your physician callback needs.

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